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March 18, 2005         

by Robert T. Yokl, President

LEARN, LOOK, ASK, And TRY: A New Way Of Thinking About The Products, Services and Technologies You Purchase

 

The Products, Services And Technologies You Are Purchasing Can Be Re-invented, Reshaped, Redesigned, And Reframed To Produce Lower Cost Alternatives Than What You Are Buying Now!

There is a new science called “design thinking” that was created by David Kelly, a professor at Stanford University and Chairman of Ideo (a design firm), that is sweeping the county by re-inventing what we do and how we buy.  This new art and science is a perfect match with value analysis because by employing the techniques of “design thinking” it will enable value analysis practitioners to dig and drill down deeper into your supply/value chain to root out all waste and inefficiency. 

This new way of thinking has brought to market the Apple’s computer mouse, the Palm Pilot, light-up lavatory occupied sign used on the Boeing 747s, Polaroid I-Zone camera, new design for shopping carts,  LifePort transport for kidneys and a disposable pre-filled insulin injector.

 

The concept of “design thinking” entails a deep exploration of what we do, what we want to do and what’s holding us back from doing it. The techniques utilized by design thinkers to uncover this information are: cultural probes, behavioral mapping, secondary research and cognitive maps.

 

Learn, Look, Ask and Try To Save

Without becoming too detailed about this new science’s tools and techniques, as I see it, it all boils down to four easy to learn concepts:

·                     Learn what others have done to improve their circumstances by reviewing published articles, white papers and other pertinent documents to search out better ideas.

·                     Look at what your customers are doing with their products, services and technologies through observations.  Kelley’s teams go as far as video taping their client’s customers to determine their unique challenges and opportunities for improvement.

·                     Ask your customers to map their existing environment to determine the bad, the good and the ugly about the products, services and technologies they are buying.

·                     Try a new way to provide or deliver the product, service or technology (based on the insights and opportunities uncovered in the learn, look and ask stages of discovery above) by designing a pilot study or prototype to get it right the first time.

These four innovation steps are necessary “…because of inertia and conditioning, we quickly lose the perspective we need to see those improvements.  You have to do things to provoke creativity… (or you lose them)”, says Bob Porter of DePaul Health Center, St. Louis, Missouri.

 

Enlightened Trial And Error Succeeds…

Kelly tells us that, “enlightened trial and error succeeds over the planning of flawed intellects”, because no matter how good you are at planning and think you know all of the answers there is always more to learn about the products, services and technologies you are buying.

As you can readily see, “design thinking” is a new way of thinking about your products, services and technologies, which will lead you to new opportunities for saving that can’t be uncovered in any other way.

Like an anthropologist you need to dig deeper to find new savings in healthcare today just to keep pace with inflation.

  

MAILBOX

 

How Do I Know I’m Receiving The Best Prices From My Vendors At Any Given Time?  J.V.

J.V. You don’t know if you are receiving the best pricing available to you unless you utilize a third party service to perform a study for you.  A third party service is used because to perform such a study you would need to develop a massive nation pricing database, which is cost prohibitive and impractical for a hospital or system to maintain.  A much better way is to have an “unbiased” annual audit performed by a third party service annually to insure that your prices remain at the lowest levels possible.  

Bob Yokl, Sr.

Chief Value Strategist

Strategic Value Analysis In Healthcare

800-220-4274

bobpres@strategicvalueanalysis.com

P.S.  If anyone else has a burning question that you would like me to answer, please call or e-mail me and I would be delighted to answer it.

 

 

There Is Still “Gold In them Thar Hills”

Self-Funding Of Your Bio-Medical Service Contracts Can     Generate 15% to 20% Savings Annually And Improve Your Service as well!

“Bio-medical equipment maintenance self-funding programs” will dramatically reduce your costs and improve your service levels by promoting a “time-and-material” service philosophy along with the judicious purchase of service contracts where they are most cost effective. An equipment maintenance self-funding strategy utilizes the most qualified service provider who can deliver timely service and parts and labor at fair prices. This strategy guarantees cost reductions in the range of 15-20 percent, complete with accountability and documentation consistent from department to department and, in multi-location systems, from facility to facility. If you are not self-funding your bio-medical equipment maintenance at this point in time, you are missing a “big” opportunity to leap forward in your supply/value management strategies and tactics in the 21st century.

 

WARNING: Your Management Is Looking For New Savings Reductions:

 

DON’T WAIT UNTIL YOU ARE MANDATED TO MAKE “BIG” SAVINGS HAPPEN!

Be Proactive! Don’t Wait For A Crisis To Unfold Or Take You By Surprise!

Move To The Next Level Of Savings Performance "Beyond Price" With the “The Ultimate Value Analysis System”.

If you are ready to move to the next level of savings performance at your healthcare organization, I would strongly suggest that you consider purchasing my new book that is now available at my website http://www.strategicvalueanalysis.com/ultimatevalueanalysis.htm.  In this book, I share with you my award winning system (that has saved 296 hospitals and 24 healthcare systems -- just like yours -- $ 337 million). The "The ULTIMATE VALUE ANALYSIS SYSTEM" will show you, step by step how to plan, organize, manage and attain superior savings in less time with greater success! 

I am now in my 18th year as a healthcare supply chain and value analysis consultant and trainer (30 years in the healthcare business), and you can see from the gray hairs I have paid my dues.   Which means I have learned a great deal about Value Analysis In Healthcare and have developed my quick and easy system that will enable you to avoid all the roadblocks, pitfalls and obstacles that come from developing a program yourself.   I have trained hundreds of hospitals and healthcare systems in the practical and easy to use system of Value Analysis that I am offering here today. Now you too have the opportunity to utilize my secrets that leading healthcare organizations have learned from me to move them to the next level of savings performance (beyond price) for your hospital, system or alternate care facility.

What Are They Saying About the Ultimate Value Analysis Program

"The Ultimate Value Analysis System is not only a good read, but is a "money-saving" system that supply chain professionals have been looking for to re-invent their value analysis programs.  It's a new way of organizing, training, managing and deploying value teams to obtain the best results -- in the shortest possible time."  

Steve Carlson-VP Administration-St. Lukes Hospital and Health Network, Bethlehem, Pennsylvania

"HCP's Ultimate Value Analysis is an outstanding resource for any Healthcare organization attempting to manage its supply chain costs.  It provides a concise "how to process" that will immediately energize your organization, and increase communication interdepartmentally.  The book and training has effectively helped our Health System develop an internal resource of objectively trained, insightful, Value Teams that systematically review our consumption of products and services. Beyond the cost savings results the book has helped us as an organization achieve results quickly and independently."

Perry Miller-Director of Value Analysis, Presbyterian Medical Center,  University of Pennsylvania Health System

Click Here to Learn More

 

About the Author

Robert T. Yokl, President, The HCP Group, Ltd., has over 35 years of experience as a consultant and manager in the field of Supply Value Chain Management and is one of the country's leading healthcare experts in value analysis, value engineering, Non Salary Expense Reduction and materials management. He is the developer and program leader of the award winning Certified Value Analysis Practitioner Training Program™. Mr. Yokl is also the developer of the healthcare industry's leading ValueNetCentral™ Value Analysis Software. Over the past two decades he has trained thousands of healthcare managers in his patented Strategic Value Analysis™ and Team-Based Project Management™ processes and has assisted scores of organizations in developing their own value management programs. He has published six books, videos and audios on supply/value chain management. His latest book being, “ Strategic Value Analysis™: The #1 Smart Strategy for Taking Cost Out of a Healthcare Organizations’ Healthcare Supply Value Chain”.

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